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Première Bac Pro CCSR · Séquence 1 · Séance 1
Séquence 1 · Séance 1

Welcoming a Customer

Welcoming a Customer

Première Bac Pro CCSR | Durée : environ 1h

Situation professionnelle: It is 7:30 p.m. Two customers arrive at the restaurant. They would like a for two. The waiter or waitress must them politely, seat them, give them the menus and offer water.

Compétences travaillées : EOI / CO / CE / EE / EOC

Grammar points / Points de grammaire : / / some

Aspects transversaux : politeness, teamwork, professional posture

Aspects culturels : polite service in English-speaking restaurants

Objectives

  • reuse previous professional vocabulary (, , restaurant)
  • understand and use new words (good evening, , , )
  • use the grammar focus (, )
  • take part in a short guided professional interaction

Activity 1 – Discover Toby restaurants - CE (10 min)

Story: Maria prepares her next professional assignment for the chief. She is using internet. Try to find out what she is preparing.

EN: Observe the following document. Answer the questions.FR : Observe le lien du document suivant. Réponds aux questions.
Title : “Restaurant page with booking and menus”
Source : www.tobycarvery.co.uk
Link : Ouvrir le document ↗
Date checked / Date de vérification : 2026-08-22

Document discovery - Découverte du document

1. De quel type de document s’agit-il, est-ce une lettre, un article, un roman ou autre chose?

2. Quelle est la source du document, d’où vient-il?

3. De quoi parle le document ou quel est le thème, sujet du document ?

4. À qui ce document s’adresse-t-il, quel est le public visé?

5. Repère trois mots anglais utiles qui peuvent te servir en situation de travail.

For fast finishers: Add one extra useful detail from the document.

Activity 2 – Getting ready to welcome customers - CE / EE (10 min)

Story: the restaurant manager gives Maria a short text about welcoming and guiding two customers.

EN: Read the text. Answer the questions in French.FR : Lis le texte. Réponds aux questions en français.

Jane welcomes two customers

Jane is a trainee waitress in a restaurant. It is Saturday evening and two customers arrive at the entrance. Jane smiles and welcomes them politely.

The customers ask for a . She checks the dining room and sees a . One asks if they could sit there. Jane answers, "Of course, ." She guides them to the table and gives them the menus.

Then she asks if they would like some water to start. The customers choose and thank her. Jane tells them to take their time with the . She explains that she will come back in a few minutes to take their order.

The customers feel comfortable because Jane is calm, polite and professional.

1. Observe le titre et la première phrase. Quels mots t’aident à comprendre le sujet ?

2. Repère les personnages, de qui parle t-on ?

3. Où se passe la scène ?

4. Que demandent les clients au début ?

5. Que donne Jane aux clients ?

6. Que propose Jane pour commencer ?

7. Comment sait-on que Jane est polie, qu'est-ce qui le prouve ?

Activity 3 – Your first customer arrives! - EE / EOC (5 min)

Story: the restaurant manager asks Maria to remember useful words before meeting two customers in training restaurant.

EN: Look at the image on page 1. Write three words you already know and use them to say one polite sentence.FR : Observe l’image à la page 1. Écris trois mots que tu connais déjà et utilise les pour dire une phrase polie.

Activity 4 – Word check before service - CE (6 min)

Story: Maria reviews useful welcome words before speaking with two customers.

EN: Match each English word with its French meaning. Use the French clues, but be careful: they are not in the correct order.FR : Associe chaque mot anglais à son sens en français. Utilise les indices en français, mais attention : ils ne sont pas dans le bon ordre.
English word
French meaning
welcome
customer
waiter / waitress
table for two
Please follow me
near the window
quiet table
menu

Activity 5 – Helping a colleague - CO (5 min)

Story: Maria hears a dialogue. She’s not sure about what it says. She asks for your help.

EN: Listen to the dialogue. Tick only the sentences you hear.FR : Écoute le dialogue. Coche uniquement les phrases que tu entends.
Audio - Activity 5

Activity 6 – Practice makes perfect ! - EE (8 min)

Story: Before starting the professional task, Maria practises polite welcome sentences with the restaurant manager.

EN: Complete the waiter/customer sentences with the word bank. Some words are extra.FR : Complète les phrases serveur/client avec la banque de mots. Certains mots sont en trop.
1. Good evening, to our restaurant.
2. Could we have a for two, please?
3. Please me to your table.
4. Could we sit near the ?
5. Here are your .
6. Would you like some to start?
7. Please take your with the menu.

Activity 7 – Time to speak ! - EE / EOI (10 min)

Story: Maria and two customers practise a real situation.

EN: Practise the dialogue in groups of three. Then change the booking name, the table preference, the drink and one extra request.FR : Jouez le dialogue en groupes de trois. Ensuite, changez le nom de réservation, la préférence de table, la boisson et une demande supplémentaire.
Waiter / Waitress
Good evening, to The Green Table.
Customer A
Good evening. We booked a table for six.
Waiter / Waitress
Of course. What name is the booking under?
Customer A
The booking is under Martin.
Waiter / Waitress
Thank you. Would you prefer a table or in a quiet corner?
Customer B
In a quiet corner, please, if possible.
Waiter / Waitress
Certainly. .
Customer A
Thank you very much.
Waiter / Waitress
Here are your menus. Would you like or sparkling water?
Customer B
Sparkling water, please. Could we also have some bread?
Waiter / Waitress
Of course. I will be back in a few minutes.

Now change the booking name, the table preference, the drink and one extra request.

Activity 8 – Let’s recap ! - EE / EOI (12 min)

Story: Maria must politely, using what she learned, but the manager is not at the restaurant. We will help her, teamwork is essential in a restaurant!

EN: Write and perform a complete restaurant welcome dialogue. The waiter or waitress must welcome the customers, seat them, give the menus and offer a drink.FR : Écris et joue un dialogue complet d'accueil au restaurant. Le serveur ou la serveuse doit accueillir les clients, les installer, donner les menus et proposer une boisson.

What I must do / Ce que je dois faire:

Vocabulary Recap

Les traductions sont visibles ici directement. Le hover/toucher n’est pas utilisé dans le récapitulatif.

welcome
bienvenue / accueillir
customer
client
waiter / waitress
serveur / serveuse
table for two
table pour deux
Please follow me
Veuillez me suivre
near the window
près de la fenêtre
quiet table
table calme
menu
menu
still water
eau plate
Would you like...?
Voudriez-vous...?
Could we...?
Pourrions-nous...?
take your time
prenez votre temps

My personal vocabulary / Mon vocabulaire personnel

Ajoute ton vocabulaire personnel.

English word
French meaning

Grammar Focus

1. Would you like...?

Règle : ‘Would like’ exprime un souhait de manière polie.

Utilisation : Proposer ou demander quelque chose des boissons, des plats.

Structure :

  • voix affirmative: Subject + would like + complément
  • question: Would + sujet + like + complément ?

Exemples :

Would you like some still water?
Voudriez-vous de l'eau plate ?
The customer would like a starter.
La cliente voudrait une entrée.
Would you like some soup, or would you prefer one of the salads on today's menu?
Voudriez-vous de la soupe ou préféreriez-vous l'une des salades du menu du jour ?

2. Could we...?

Règle : ‘Could’ permet de formuler une demande de manière plus polie.

Utilisation : Exprimer ou comprendre une demande particulière d'un client.

Structure :

  • Could + subject + base verb + ...?

Exemples :

Could I have a gluten-free meal, please?
Pourrais-je avoir un repas sans gluten, s'il vous plaît ?
Could you prepare this dish without nuts, please?
Pourriez-vous préparer ce plat sans fruits à coque, s'il vous plaît ?
I am allergic to dairy products. Could you recommend a dessert without milk or cream?
Je suis allergique aux produits laitiers. Pourriez-vous me conseiller un dessert sans lait ni crème ?

3. Some

Règle : ‘Some’ s'emploie avec des quantités non précisées : some s’utilise dans les phrases affirmatives et les offres polies.

Utilisation : Proposer ou demander des boissons et des plats.

Structure / Form :

  • Would you like some + noun?
  • Do you have some + noun?

Exemples :

Would you like some still water?
Voulez-vous de l'eau plate ?
The customer would like some bread.
La cliente voudrait du pain.
Here is some sugar, some milk, and some honey for your tea.
Voici du sucre, du lait et du miel pour votre thé.

Script – Audio - Welcoming a Customer

Waiter
Good evening, to our restaurant.
Customer
Good evening. Do you have a free ?
Waiter
Yes, of course. .
Customer
Thank you. Could we sit ?
Waiter
Certainly, that’s a quiet spot. Here are your menus.
Customer
Perfect, thank you very much.
Waiter
You’re . Would you like some water to start?
Customer
Yes, , please.
Waiter
Right away.