Aller au contenu
Sauvegarde automatique
Première Bac Pro BOULPAT · Séquence 1 · Séance 1
Séquence 1 · Séance 1

Welcoming a Customer at the Bakery

Welcoming a Customer at the Bakery

Première Bac Pro BOULPAT | Durée : environ 1h

Situation professionnelle: It is 8:00 a.m. A enters the bakery. She would like some bread and pastries. The must her politely, ask what she would like, prepare the and finish the interaction professionally.

Compétences travaillées : EOI / CO / CE / EE / EOC

Grammar points / Points de grammaire : / / some

Aspects transversaux : politeness, teamwork, professional posture

Aspects culturels : polite customer service in English-speaking bakeries

Objectives

  • reuse previous professional vocabulary (, bread, bakery)
  • understand and use new words (, , , , )
  • use the grammar focus (, )
  • take part in a short bakery interaction and react to a simple extra request

Activity 1 – Discover an authentic bakery menu - CE (10 min)

Story: Maria finds the official Benugo St Pancras sample menu online and the bakery manager asks her to study it before serving customers.

EN: Observe the following document. Open the link and answer the questions.FR : Observe le document suivant. Ouvre le lien et réponds aux questions.

Title : ““Benugo St Pancras - Sample Menu””
Source : Benugo - St Pancras International, London
Ouvrir le document ↗
Date checked : 2026-08-27

Document discovery - Découverte du document

1. De quel type de document s’agit-il : une lettre, une recette, un menu ou autre chose ?

2. Quelle est la source du document ?

3. Quel est le nom du café présenté dans le document ?

4. Quelles catégories de produits peux-tu identifier dans le menu ?

5. À qui ce menu s’adresse-t-il ?

6. Quel est le but principal de ce document ?

For fast finishers: Find one extra bakery product in the menu.

Activity 2 – Understanding a bakery interaction - CE / EE (10 min)

Story: After looking at the official menu, the bakery manager gives Maria a short -service situation. It helps her focus on the essential information and check her understanding.

EN: Read the text. Answer the questions in French.FR : Lis le texte. Réponds aux questions en français.

Maria welcomes a customer

Maria is a trainee . It is Saturday morning and a enters the bakery. Maria smiles and welcomes her politely.

The asks for a and two croissants. Maria checks the display and sees fresh baguettes, loaves and pastries. The asks if she could have one and two croissants. Maria answers, "Of course." She takes the products carefully and places them on the counter.

Then Maria asks if she would like some as well. The says no, but chooses one small apple . Maria adds it to the and places everything in a paper bag. She explains that the pastries were baked that morning.

The feels satisfied because Maria is calm, polite and professional.

1. Observe le titre et la première phrase. Quels mots t’aident à comprendre le sujet ?

2. Repère les personnages : de qui parle-t-on ?

3. Où se passe la scène ?

4. Quels produits le client demande-t-il au début ?

5. Que propose Maria au client ?

6. Quel produit supplémentaire le client choisit-il ?

7. Dans quoi Maria place-t-elle la commande ?

8. Comment sait-on que Maria est polie et professionnelle ?

Activity 3 – Your first customer arrives! - EE / EOC (5 min)

Story: Now that Maria understands the main interaction, the bakery manager asks her to look again at the visual, identify useful words and give one polite sentence.

EN: Look at the image on page 1. Write three words you already know and use them to say one polite sentence.FR : Observe l’image à la page 1. Écris trois mots que tu connais déjà et utilise-les pour dire une phrase polie.

Activity 4 – Word check before service - CE (6 min)

Story: Maria reviews useful bakery words before speaking with the customer.

EN: Match each English word with its French meaning.FR : Associe chaque mot anglais à son sens en français.

Clues / indices : tarte, commande, miche de pain, client, boulanger, bienvenue / accueillir, croissant, baguette
English word
French meaning
welcome
customer
baker
baguette
croissant
tart
order
loaf of bread

Activity 5 – Helping a colleague - CO (5 min)

Story: Maria hears a bakery dialogue. She’s not sure about what it says. She asks for your help.

EN: Listen to the dialogue. Tick only the sentences you hear.FR : Écoute le dialogue. Coche uniquement les phrases que tu entends.

Audio - Activity 5

Activity 6 – Practice makes perfect! - EE (8 min)

Story: Before Maria serves a customer, the bakery manager asks her to complete short service sentences using the key vocabulary from the lesson.

EN: Complete the sentences with the word bank. Some words are extra.FR : Complète les phrases avec la banque de mots. Certains mots sont en trop.

Words you can use: order, loaf, water, croissants, welcome, kitchen, day, tart, baguette

Activity 7 – Time to speak ! - EOI (10 min)

Story: Maria practises a short bakery service dialogue with a .

EN: Practise the dialogue in pairs. Then change the bread, the pastry, the quantity, one extra request and the final polite phrase.FR : Jouez le dialogue en binômes. Ensuite, changez le pain, la viennoiserie, la quantité, une demande supplémentaire et la formule de politesse finale.

Bakery assistant
Good morning, to The Corner Bakery.
Customer
Good morning. Could I have one , please?
Bakery assistant
Of course.
Customer
Yes, two croissants, please.
Bakery assistant
Certainly. Would you like some as well?
Customer
No, thank you. Could I have one apple , please?
Bakery assistant
Of course. I will add it to the .
Customer
Thank you very much.
Bakery assistant
Here are your products. Would you like a paper bag?
Customer
Yes, please.
Bakery assistant
Of course. Have a nice day!

Now change the bread, the pastry, the quantity, one extra request and the final polite phrase.

Activity 8 – Let’s recap ! - EE / EOI (12 min)

Story: Maria now practises independently with different situations.

EN: Choose ONE situation. Prepare keywords only, not a full dialogue. In pairs, perform the bakery interaction and react to the customer's extra request.FR : Choisissez UNE situation. Préparez uniquement des mots-clés, pas un dialogue complet. En binômes, jouez la situation en boulangerie et réagissez à la demande supplémentaire du client.

Situation 1 – Breakfast order

1 baguette • 2 croissants • paper bag
Customer request: add one apple tart.
Key words: welcome • order • please

Situation 2 – Bread and pastry

1 loaf • some pain au chocolat • no bag
Customer request: add one croissant.
Key words: would like • some • anything else

Situation 3 – Quick customer

2 baguettes • 1 tart • paper bag
Customer request: change the tart for two croissants.
Key words: could I have • of course • nice day

What I must do / Ce que je dois faire:

Vocabulary Recap

Les traductions sont visibles ici directement. Le hover/toucher n’est pas utilisé dans le récapitulatif.

welcome
bienvenue / accueillir
customer
client
bakery assistant
vendeur / vendeuse
baguette
baguette
loaf
miche / pain
croissant
croissant
pain au chocolat
pain au chocolat
tart
tarte
order
commande
Would you like...?
Voudriez-vous...?
Could I have...?
Pourrais-je avoir...?
anything else?
autre chose ?

My personal vocabulary / Mon vocabulaire personnel

Ajoute ton vocabulaire personnel.

English word
French meaning

Grammar Focus

1. Would you like...?

Règle : ‘Would you like...?’ permet de proposer quelque chose de manière polie à un client.

Utilisation : Proposer poliment un produit ou une option au client.

Structure / Form :

  • Would + subject + like + noun?
  • Would you like + some + noun?

Exemples :

Would you like some croissants?
Voudriez-vous des croissants ?
Would you like a baguette?
Voudriez-vous une baguette ?
Would you like some pain au chocolat or an apple tart?
Voudriez-vous des pains au chocolat ou une tarte aux pommes ?

2. Could I have...?

Règle : ‘Could I have...?’ permet de formuler une demande de manière polie.

Utilisation : Exprimer ou comprendre la demande polie d'un client.

Structure / Form :

  • Could + subject + base verb + ...?
  • Could I have + quantity / product + please?

Exemples :

Could I have one baguette, please?
Pourrais-je avoir une baguette, s'il vous plaît ?
Could I have two croissants, please?
Pourrais-je avoir deux croissants, s'il vous plaît ?
Could I have a small apple tart and some bread, please?
Pourrais-je avoir une petite tarte aux pommes et du pain, s'il vous plaît ?

3. Some

Règle : ‘Some’ s’emploie avec un nom pluriel ou indénombrable pour parler d’une quantité non précisée. On l’utilise souvent dans les phrases affirmatives et dans les offres ou demandes polies.

Utilisation : Parler d’une quantité non précise et proposer ou demander des produits de boulangerie.

Structure / Form :

  • Subject + verb + some + noun
  • Would you like / Could I have + some + noun?

Exemples :

Would you like some croissants?
Voudriez-vous des croissants ?
The customer would like some bread.
La cliente voudrait du pain.
Could I have some pain au chocolat, please?
Pourrais-je avoir des pains au chocolat, s'il vous plaît ?

Script – Audio - Welcoming a Customer at the Bakery

Bakery assistant
Good morning, to our bakery.
Customer
Good morning. Could I have one , please?
Bakery assistant
Yes, of course.
Customer
Thank you. I would like two croissants, please.
Bakery assistant
Certainly. Would you like some as well?
Customer
No, thank you. Could I have one apple , please?
Bakery assistant
Of course. I will add it to your .
Customer
Perfect, thank you very much.
Bakery assistant
You're . Have a nice day!